Shipping Policy
Shipping Process:
- Order processing takes 1-3 business days, regardless of the chosen shipping option.
- We ship Monday through Friday, excluding weekends and holidays. Same-day shipping is not available.
- You'll receive a confirmation email with tracking information once your order ships.
- Express shipping and third-party fees are non-refundable.
Address and Delivery:
- Inaccurate or incomplete addresses may delay processing by 1-2 business days.
- Review shipping and billing information carefully to avoid delays.
- Packages may or may not require a signature for delivery.
- Provide a safe shipping address where someone is available to accept the package.
Tracking Your Order:
- You'll receive a confirmation email within 72 hours of order processing.
- A second email (if provided during checkout) will include your tracking number to track your package.
- For tracking issues, contact the courier directly before contacting us.
- Allow 1-4 days for tracking information to update.
International Taxes and Duties:
- International customers are responsible for inbound duties, taxes, and fees.
- These fees are not included in the purchase price.
- Contact your local customs office for information on charges and rates.
Wrong Address Disclaimer:
- Buyers are responsible for entering the correct shipping address.
Extra Shipping Charges:
- Upgraded shipping fees will not be reimbursed if the package is returned due to an incorrect address.
Returns:
- Please refer to our refund policy
Delivered but Not Delivered:
- If tracking confirms delivery but you haven't received your order, contact the courier for investigation.
- We are not liable for packages delivered according to tracking information.
- Consider having packages delivered to a safe address to ensure safe delivery.
Canada Post: 1-800-267-1177
DHL Express: Varies by Jurisdiction
Fedex: 1-800-463-3339
UPS: 1-800-742-5877
USPS (Preferred Vendor): 1-800-275-8777